Research

culture

Fyre Danger

What marketers can learn from the fate of the social media's newest favorite failure.

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essay

Unapologetic Data

A fire hose of data both blesses and curses brand managers. The trick is not getting lost in the data or fogetting the humans it represents.

consumers

Seduce Me Today. Love Me Tomorrow.

Customer satisfaction is the driving objective of most successful brands. But new research suggests that satisfied customers are harder to please. What's a brand to do? Seduce them with the promise of something different tomorrow.