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Do introverts have an advantage or a disadvantage in the workplace? How should we design the personality of our future AI colleagues? Bestselling author Matthew Pollard and Justine Cassell provide insight.

Run Time: 39 minutes

We use a variety of words to describe personality, but one of the most frequent constructs is the introvert/extrovert dimension. There are many misconceptions about introversion. Some hold the trait to be synonymous with loner, shy and withdrawn. The truth paints a different picture. Recently, many opinion leaders have argued that interviews get short shrift in the workplace even though they are frequently unheralded peformers and creative leaders.

In this edition of the podcast, bestselling author Matthew Pollard argues that have an edge in sales and marketing. He shares his own story overcoming his insecurities to become a sales leader. Then, Justine Cassell shares another perspective on personality, and reveals why artificial intelligence might one day opt to be shy in order to interact with us and help us become more social.

Also In the Show

We reference a TED talk by Susan Cain on the power of introverts.


Justine Cassell

Justine Cassell is Associate Dean of Technology Strategy and Impact in the School of Computer Science at Carnegie Mellon University, and Director Emerita of the Human Computer Interaction Institute. Previously Cassell was faculty at Northwestern University where she founded the Technology and Social Behavior Doctoral Program and Research Center. Before that she was a tenured professor at the MIT Media Lab. Cassell has received the MIT Edgerton Prize, and Anita Borg Institute Women of Vision award, in 2011 was named to the World Economic Forum Global Agenda Council on AI and Robotics, which she chaired for 2 years before moving to chair the World Economic Future Council on the Future of Computing. In 2012 Cassell was named a AAAS fellow, in 2016 made a Fellow of the Royal Academy of Scotland, in 2017 made a Fellow of the ACM, and in 2018 was awarded the National Academy of Sciences Henry and Bryna David Prize for Social Science research with an impact on policy policy issues. In 2017-2018 Cassell held the Chaire Blaise Pascal in Paris, where she was a visiting researcher at the Sorbonne. Cassell has spoken at the World Economic Forum in Davos for the past 7 years on topics concerning the impact of AI and Robotics on society.

Matthew Pollard

Responsible for five multi-million-dollar business success stories, all before the age of 30, Matthew’s humble beginnings, the adversities he faced, and his epic rise to success are proof that anyone, with the right motivation and the right strategies, can achieve anything they set their mind to. Today, he’s the bestselling author of The Introvert’s Edge (endorsed by Harvard, Princeton, Neil Patel, Marshall Goldsmith and over 50 other industry experts), and the host of The Introvert’s Edge podcast, featuring insights from introverted millionaires and industry powerhouses. Matthew has been featured in Fortune, Entrepreneur, Inc., and Forbes, who calls him “the real deal,” and he’s the founder of Small Business Festival, an Inc. Top-3 national conference.

Featured Cause

After School All Stars

In this episode, we featured work being done by After School All Stars, which helps students succeed in school and in life by providing comprehensive afterschool programming and transformative opportunities. We hope you will learn more about their programs and join us to support this cause.

Show Credits


The Findings Report theme song was composed by Daniel Munkus

Other music heard in this episode:

  • Invention 13 by Johann Sebastian Bach, played by Broque
  • Late Night Polka by Yehuda Samson
  • Little by Little by Frances England
  • Milo's Dance by Paper Rabbit
  • Schroeder's Waltz by EyeLoveBrandon
  • Webcam Stalker by Jeff Whitcher

Above music tracks licensed from our friends at Marmoset Music.


  • Transcription: Lydia Ward
  • Production Support: Grady Lopez
  • Contributor: Valerie Cabrera Krause


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