https://www.findingsreport.com/tags/customer-service/Recent content in Customer Service on The Findings ReportHugoen-usSun, 30 Jul 2017 07:43:00 -0700https://www.findingsreport.com/2017/07/30/the-power-of-pause/Sun, 30 Jul 2017 07:43:00 -0700https://www.findingsreport.com/2017/07/30/the-power-of-pause/<p>For two weeks I was engaged in a social media battle with Nordstrom. It was over something that might seem innocuous: unsolicited email.</p> <p>I purchased a pair of shoes online from Nordstrom Rack. The next day, I received the first of what would become a litany of daily sales offers. No big deal. Every smart digital retailer does this. Strike while the iron is hot! But I noticed that the email that came through was targeted at a woman. All of the offers were for women’s clothes and shoes. I deleted it. The next day I received two more. So, I hit the unsubscribe button. Again, no big deal.</p>