Tag: Consumer Behavior

When Brands Betray Us

Larry Busacca/Getty Images

Research

When Brands Betray Us

At the root of the Harvey Weinstein scandal is a very real sense of betrayal. A new study explores how consumers react when their brands fail them catastrophically.

Focused and Fit

Research

Focused and Fit

Knowing whether the glass is half full or half empty makes all the difference in messaging to your target audience

From Badging to Hacking

Branding

From Badging to Hacking

Being t-shirt worthy was once the imperative for brand managers. But consumers have drifted away from badging brands to confer status. Instead, they seek ways to hack the brand's cultural currency to satisfy their social media reach.

Seduce Me Today. Love Me Tomorrow.

Consumers

Seduce Me Today. Love Me Tomorrow.

Customer satisfaction is the driving objective of most successful brands. But new research suggests that satisfied customers are harder to please. What's a brand to do? Seduce them with the promise of something different tomorrow.

Questioning the Decoy

Gabriel Bucataru/Stocksy

Marketing

Questioning the Decoy

Price is an often over-looked brand touch point. And not because of what it says, but because of what it implies.