Tag: Consumer-Behavior

From Social to Sales

Kristen Curette Hines and Danil Nevsky/Stocksy

Social Media

From Social to Sales

While more and more brands switch their advertising spend to social media channels, how much of that spend leads to a direct sale?

When Brands Betray Us

Larry Busacca/Getty Images

Research

When Brands Betray Us

At the root of the Harvey Weinstein scandal is a very real sense of betrayal. A new study explores how consumers react when their brands fail them catastrophically.

Focused and Fit

Research

Focused and Fit

Knowing whether the glass is half full or half empty makes all the difference in messaging to your target audience

From Badging to Hacking

Branding

From Badging to Hacking

Being t-shirt worthy was once the imperative for brand managers. But consumers have drifted away from badging brands to confer status. Instead, they seek ways to hack the brand's cultural currency to satisfy their social media reach.

Seduce Me Today. Love Me Tomorrow.

Consumers

Seduce Me Today. Love Me Tomorrow.

Customer satisfaction is the driving objective of most successful brands. But new research suggests that satisfied customers are harder to please. What's a brand to do? Seduce them with the promise of something different tomorrow.